Copyright 2013 - Puddleduck Vineyard - All rights Reserved

Site Created by Studio44 Web Design & Puddleduck Vineyard

 Please enjoy our wines responsibly.
LIQUOR LICENSE 61140 
WARNING: Under the Liquor Licensing Act 1990 it is an offence for liquor to be delivered to a person under the age of 18 years.
WARNING: Under the Liquor Licensing Act 1990 it is an offence for a person to under the age of 18 years to purchase liquor.
 
 
Puddleduck Vineyard Important Information, Terms and Privacy

 

1. Important Information

SECURE PAYMENT

Puddleduck Vineyard uses PayPal electronic payment service. This allows you to securely process your payments by credit or charge card by our website.

All approvals on your card are obtained from your credit card provider in real time.

 

CREDIT CARD PROCESSING

We do not store your credit card details upon the completion of the credit card transaction. If you're uncomfortable using your credit card online, we also accept payment by cheque (drawn on Australian banks only) or money order in Australian dollars.

We use our best efforts to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

 

DELIVERY

Puddleduck Vineyard uses Australia Post and Fastway to deliver  wine orders within Australia. This service requires a signature upon delivery for security purposes.

Delivery can take 5 - 7  working days from when the parcel is sent, but this time frame can be shorter depending on the overall pressure on the delivery network at that particular time, and how close you are to the major cities.

If you have any queries about delivery of your wine please contact our friendly staff on (03) 6260 2301.

 

DELIVERY DELAYS

Unforseen supply problems or unexpected demand may occasionally result in stock being unavailable. Should there be a delay in despatching your order we will contact you immediately to advise you of the reason for the delay. You may cancel such an order at any time prior to processing.

 

PRICING

    - Prices, products and offers include GST

    - All prices are correct at the time of online publication. Prices are subject to change without notice. • Online pricing may differ from prices available at the Cellar Door and individual wine stockists

    - All items are promoted in good faith to be available at the time of ordering.

    - Unforseen supply problems or unexpected demand may occasionally result in stock being unavailable.

    - We reserve the right to correct any printing errors.

 

RETURNS

Puddleduck Vineyard accepts returns from customers under the following conditions.

1. Customers must contact us within 7 days of delivery.

2. The product must be in good condition and packed in the original carton.

3. Upon the receipt and validation of returned goods to us we will issue a refund of credit.

4. See our Terms and Conditions.

 

 

2. Terms & Conditions

 

WEBSITE TERMS OF USE

This website is owned and operated by Puddleduck Vineyard Pty Ltd and will be referred to as "We", "our" and "us" in this Terms of Use policy. By using this site, you agree to our Terms of Use Policy.

 

You must ensure that the personal information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address and other requested details. For more information about how we deal with your personal information, please read our privacy policy below.

 

You must be 18 years of age or over to order any wine from this site. Goods must be signed for on delivery by a person 18 years of age or over. Should no-one be available at the shipping address able to fulfil this requirement, the wine will be taken back to the nearest Post Office or Fastway depot and made available for a pick-up. A notification of this will be left in your letterbox. Once again, pick-up must be made by a person 18 years of age or over.

 

Unless otherwise specified, the materials published on our website are presented solely for your private, personal and non-commercial use. We have used our reasonable endeavours to ensure that our website complies with Australian law, however, we make no representations that the materials on our website are appropriate or available for use in locations outside of Australia.

 

We make no warranties (express or implied) that making the Products available in any particular jurisdiction outside of Australia is permitted under any applicable non-Australian laws or regulations. Accordingly, if making the Products or any part thereof available in your jurisdiction or to you (by reason of nationality, residence or otherwise) is prohibited, those Products are not offered for sale to you. You accept that if you are resident outside of Australia, you must satisfy yourself that you are lawfully able to purchase the Products. We accept no liability, to the extent permitted by applicable law, for any costs, losses or damages resulting from or related to the purchase or attempted purchase of the Products by persons in jurisdictions outside of Australia or who are nominees of or trustees for citizens, residents or nationals of other countries.

 

COPYING AND MONITORING

The contents of our website are protected by international copyright laws and other intellectual property rights. We, or other third party licensees, are the owner of these rights. All product and company names and logos mentioned in our web site are the trademarks, service marks or trading names of their respective owners, including us. You may download material from our website for the sole purpose of using it as an information resource for our vineyard services. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our website including, but not limited to, text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so; for example in order to complete any test or questionnaire.

 

 

3. Privacy Policy

 

INTRODUCTION

Puddleduck Vineyard is committed to protecting your privacy.

This Privacy Statement explains how we use and disclose personal information which we hold about you and the privacy rights you have in relation to that information. We encourage you to check this Privacy Statement on our website regularly, as this Privacy Statement may change from time to time.

 

YOUR PERSONAL INFORMATION

Personal information we may collect, or which may be held by us about you, may include:

-your name;

-your postal address;

-your telephone and mobile phone number;

-your email address;

-verbal communication between us;

-credit card information;

-information about services and goods we provide to you;

-information about enquiries you have made both electronically and verbally.

 

HOW WE COLLECT YOUR PERSONAL INFORMATION

We collect personal information from you in a variety of ways, including: when you interact with us electronically or in person; when you access our website; and when we provide our services to you.

 

USE OF YOUR PERSONAL INFORMATION

We use your information to provide our service to you. We also use it to improve our service and to notify you of opportunities that we think you might be interested in.

Puddleduck Vineyard may employ other companies or individuals to assist us in providing our services. These third parties may have access to information needed to perform their function, but cannot use that information for other purposes.

 

SECURITY OF YOUR PERSONAL INFORMATION

Puddleduck Vineyard recognise the trust with which individuals provide personal information, and such information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of Puddleduck Vineyard or any member of the public, or to lessen a serious threat to a person's health or safety.

We take reasonable steps to protect your personal information, however we are not liable for any unauthorised access to this information.

 

CHANGING OR DELETING YOUR PERSONAL INFORMATION

Information contained on the database may be amended by contacting us by email: bottomsup@puddleduck.com.au.  A request may be made to delete personal information, and all reasonable steps to delete the information will be made, except where it is required for legal reasons.

 

USE OF WEBSITE TRACKING TECHNOLOGIES

When you visit our website, we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

As is very common for companies, we use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. We use cookies to improve the experience of people using our website.

 

THIRD PARTY SITES

Our website has links to other websites not owned or controlled by us. We are not responsible for these sites or the consequences of you going onto those sites.

 

HOW TO CONTACT US REGARDING PRIVACY MATTERS

If you have any questions in relation to our terms and conditions, privacy matters or our privacy policy, please contact us on email: bottomsup@puddleduck.com.au

 

Alternatively, you can write to us at:

Puddleduck Vineyard

992 Richmond Road,

Richmond, Tasmania  7025

 

These policies were created on 6 August 2013.